Humans and words fascinate me, which explains my customer-focused background and degree in history. I very nearly majored in English, but the history department's recruiter explained the ways history pulls data from all disciplines, including English, to try and answer questions about humans with words. As someone known for their questions, curiosity, creative problem-solving, and fascination with humans, I knew where I belonged.
I fully intended to work in a museum afterward, like a normal person but ended up in public libraries, which are all about words and humans. They're also full of users needing help with the wide array of experiences public libraries offer. My current role often has me explaining something to someone with words (and occasionally, puppets). It's usually a web-based form, app, database, self-service kiosk, obscure model of smartphone, or the Internet itself to customers and colleagues. My audiences can also include our web-development team, the I.T. department, and even some vendor friends.
Before I started studying User Experience Writing, Content Design, and User Interfaces, I understood the importance of paying attention to customer(s) and customizing the style, tone, timing, and type of words I used with them. In addition to real-time user support, I love developing FAQs, diagramming workflows, crafting presentations, and writing about almost anything for anyone.
All this is to say:
I love helping humans with the right information in the right format at the right time.